Tetherfi Edge AI
Redefining Secure remote work with Speech & Vision AI. “Smarter monitoring. Stronger performance.”
Embrace Remote Work Without Amplifying Security & Privacy Risks
— FEATURES
Speech AI
Our Speech AI transforms voice interactions into actionable insights. From real-time transcription to emotion detection, it helps businesses deliver better customer experiences, ensure compliance, and boost agent performance.
Core Capabilities
Real-Time Speech-to-Text (STT)
Convert every spoken word into accurate transcripts in real time, across multiple languages.
Sentiment & Emotion Analysis
Detect tone, mood, and intent of customers to respond with empathy and precision.
Call Categorization
Automatically tag and classify conversations by topic, urgency, or intent.
Agent Commit Tracking
Capture promises made by agents and ensure follow-through with reminders and alerts.
Real-Time Multilingual Support
Break language barriers with instant translations and guidance during live calls.
Voice Biometrics & Authentication
Verify speakers securely and detect fraud with advanced voice biometrics.
Fraud, Profanity & Eavesdropping Alerts
Proactively flag suspicious activity, abusive language, or third-party interference.
Automated Call Summaries
Save agent time with AI-generated call notes, key highlights, and next steps.
Agent Quality Management (AQM)
- Agent Coaching: Real-time coaching suggestions during calls.
- Call Scoring: Automated performance evaluation based on AI metrics.
Insight & Intent Analytics
Extract deep insights from conversations to understand customer needs, improve services, and enhance products.
Benefits
- Boost Productivity: Save agent time with automated summaries and smart call scoring.
- Enhance Compliance: Detect fraud, profanity, and risks instantly.
- Improve CX: Understand emotions and respond empathetically.
- Data-Driven Insights: Turn calls into actionable business intelligence.
— FEATURES
Vision AI
Our Vision AI empowers machines to interpret the world through images and video. From identity verification to anomaly detection, Vision AI enables businesses to enhance security, automate processes, and unlock new intelligence.
Core Capabilities
Face Authentication
Authenticate users instantly and securely with advanced facial biometrics.
Unauthorized Presence Detection
Unauthorized person flagged when behind or beside the agent (shoulder surfing.
Object & Scene Detection
Identify Gadgets, Clean desk across live video or image feeds.
Fraud & Spoof Prevention
Prevent identity fraud with liveness detection and anti-spoofing technology.
Away-from-Desk & No-Face Detection
Automatically detects if an agent is away from their desk or if no face is visible on camera, helping supervisors maintain productivity, reduce idle time, and meet regulatory standards.
Dashboards & Reports – Complete Workforce Visibility
Gain real-time insights into workforce productivity, compliance, and trends with intelligent dashboards and reporting.
Compliance & Certifications
Our platform is engineered to meet the highest global security and compliance standards, so you can operate with confidence.
Benefits
- Stronger Security: Facial biometrics, fraud prevention, and presence detection protect against unauthorized access and data leaks.
- Actionable Insights: Dashboards and reports provide real-time visibility into performance, violations, and compliance trends.
- Smarter Work Environments: Object and scene detection enforces clean desk policies and prevents misuse of gadgets.
- Productivity Assurance: Away-from-desk and no-face detection ensure active workforce engagement and reduce idle time.
- Compliance Ready: GDPR, PCI-DSS, HIPAA, and ISO-certified to meet strict industry regulations.
Our Story by the Numbers
16+ Years
Innovating Customer Service & Agent Experience
12 Countries
Global Operations & Customer Base
50+
Global Enterprise Customers
225+
Multi-Experience Specialists
5.5M+
Video Interactions Supported Annually
12K+
Agents Powered to Remote Work
— CASE STUDIES
We have stories to inspire you
Talk to us or booked a demo today to see how Tetherfi can elevate your customer & employee experience with AI-powered automation without ripping and replacing your existing infrastructure.
One of the world’s best airports adopts remote customer service
In the wake of the Covid-19 pandemic, Singapore Changi Airport Group (CAG) wanted to introduce tele-customer service.
Digibank India click-to-chat and call back
Tetherfi’s in-app customer engagement solution is transforming Singapore’s leading financial services group operating across 18 markets to go digital and grow branchless in Asia.
MEET OUR MARQUEE CUSTOMERS
Brands Powered by Tetherfi
Testimonials
Embrace the Future and
Join our Growing Community.
The Tetherfi Work From Home solution (Tetherfi Secure Assist) has given us that extra layer of protection to secure customer data and meet compliance requirements – without infringing on our agent’s privacy when they work from home. Based on the initial success, we have extended the solution, and continue to extend to many more agents.
Vijay Kumar
Sr. Director – Technology (IT Solutions)
Has been using this product(Video KYC) for almost a year in Indonesia, it has been great experience. The team who help to implement this product both, in-country and in Singapore are helping and flexible to need our requirement.
Vice President
Banking Industry
Tetherfi provided a great solution at a resonable price. They are very customer focused and provided very good after implementation support.
Director Project
Telecommunication Industry
Committed to Delivery Need to improve a bit on Experience Design Knowledgeable resources Strong Tech Fundamentals Strong Product Foundation (Digital OCM)
Executive Director
Banking Industry
Kudos to the Tetherfi team that enabled our Work From Home Solution (Tetherfi Secure Assist) within a month! It has helped us tremendously during COVID as we can quickly deploy staff who are unable to work in the office to work from home and continue to garner sales for our company. The system is stable and is very easy for the staff to be trained.
Director Project
Telecommunication Industry
Related Solutions
We create intelligent solutions that drives business
Tetherfi Video Solutions
High-quality video for digital onboarding and live customer engagement
Tetherfi Remote Compliance
Secure remote operations with complete compliance and agent privacy
Embrace Multi-Channel by Extending Your Existing Infrastructure
Talk to us to know how Tetherfi can elevate your customer & employee experience without ripping and replacing your existing infrastructure.
