Tetherfi Agent Console
Transform Your Customer Engagements with a Next-Generation Unified Multimedia Agent Desktop Built for Banking, Financial Services & Insurance (BFSI) for a better experience, productivity & performance
— BENEFITS
Drive agent performance with an intelligent, intuitive and adaptive desktop
Eliminate Screen Toggle
Pre-built integration for with telephony, CRMs, and social channels for a single source of truth
Enable Intelligent Assist
Auto-configure agent desktop with contextual real-time widgets for intelligent responses
Drive Faster Resolutions
Drive single session resolutions with in-built controls and pre-built scripts
Monitor for Compliance
Enable supervisors, monitor, coach & barge-in to meet compliance
Track Customer Journeys
Track customer journey across channels and analyze sentiments
Flexible Deployment Models
Deploy on-premise, in the cloud or hybrid cloud depending on needs
features
Equip Agents With the Right
Information and Superior Experience
Contextual Widgets within the Agent Desktop
Auto-configure the agent desktop with contextual widgets to enable faster
single session resolutions
Personalize GUI with Desktop Designer
Enabling DevOps to change themes, colors and other preferences both at an
agent and enterprise level
Drive seamless collaboration with supervisors
Enable instant collaboration, conferencing, coaching to promote agent happiness
Our Approach
Why we are Different
01
Omnichannel Excellence
Unified voice, email, chat, social media & video in one interface.
02
AI-Powered Productivity
Live transcription, intent detection, call summarization & compliance checks.
03
Real-Time AI Assistance
Empower agents with real-time voice transcription, sentiment analysis, and smart assist powered by advanced AI and large language models.
04
Supervisor Command Center
Silent monitoring, whisper, barge-in, live performance tracking, analytics.
05
Customer-Centric Tools
360° interaction history, sentiment analysis, guided scripts, and co-browsing.
06
Anytime, Anywhere Access
Responsive design for desktops, laptops, tablets & smartphones.
07
BFSI-Ready Security
Compliant, secure, and modular to fit enterprise needs without replacing existing infrastructure.
08
Omni-Channel Collaboration
Enable agents to interact with customers over voice, video, chat, email, WhatsApp, WeChat, Facebook Messenger, Viber, and more all within one desktop.
09
Modular & Configurable
Customizable widgets, themes, gamification, and virtual store features
adapt to your specific contact center workflows and compliance needs.
Our Story by the Numbers
16+ Years
Innovating Customer Service & Agent Experience
12 Countries
Global Operations & Customer Base
50+
Global Enterprise Customers
225+
Multi-Experience Specialists
5.5M+
Video Interactions Supported Annually
12K+
Agents Powered to Remote Work
— CASE STUDIES
We have stories to inspire you
From global banks and insurers to leading telcos and enterprises, Tetherfi powers millions of secure interactions every day.
One of the world’s best airports adopts remote customer service
In the wake of the Covid-19 pandemic, Singapore Changi Airport Group (CAG) wanted to introduce tele-customer service.
Digibank India click-to-chat and call back
Tetherfi’s in-app customer engagement solution is transforming Singapore’s leading financial services group operating across 18 markets to go digital and grow branchless in Asia.
MEET OUR MARQUEE CUSTOMERS
Brands Powered by Tetherfi
Testimonials
Embrace the Future and
Join our Growing Community.
The Tetherfi Work From Home solution (Tetherfi Secure Assist) has given us that extra layer of protection to secure customer data and meet compliance requirements – without infringing on our agent’s privacy when they work from home. Based on the initial success, we have extended the solution, and continue to extend to many more agents.
Vijay Kumar
Sr. Director – Technology (IT Solutions)
Has been using this product(Video KYC) for almost a year in Indonesia, it has been great experience. The team who help to implement this product both, in-country and in Singapore are helping and flexible to need our requirement.
Vice President
Banking Industry
Tetherfi provided a great solution at a resonable price. They are very customer focused and provided very good after implementation support.
Director Project
Telecommunication Industry
Committed to Delivery Need to improve a bit on Experience Design Knowledgeable resources Strong Tech Fundamentals Strong Product Foundation (Digital OCM)
Executive Director
Banking Industry
Kudos to the Tetherfi team that enabled our Work From Home Solution (Tetherfi Secure Assist) within a month! It has helped us tremendously during COVID as we can quickly deploy staff who are unable to work in the office to work from home and continue to garner sales for our company. The system is stable and is very easy for the staff to be trained.
Director Project
Telecommunication Industry
Related Products
Our Other Products
— TETHERFI VIDEO FOR CONTACT CENTER
Live Video experiences within any existing channel
Enable all agents to handle video calls, even in low bandwidth.
— TETHERFI MX BOT
AI-Powered Multi-eXperience Automation
Intelligently automates voice, chat, and video interactions in real time.
— TETHERFI SECURE ASSIST
AI-Driven Secure Remote Work Compliance
Ensures secure, compliant remote operations with continuous AI-powered supervision.
Leveraging Multi-eXperience by Extending Your Existing Infrastructure
Talk to us or booked a demo today to see how Tetherfi can elevate your customer & employee experience with AI-powered automation without ripping and replacing your existing infrastructure.
