Tetherfi MX Bot
AI-Powered Multi-Experience Automation for Enterprises
— MX BOT
What is Tetherfi MX Bot?
How it works
How MX Bots Work
Customer Initiation Across Channels of Their Choice
Customers connect via voice, chat, or video – Across Channels of Their Choice.
Secure Verification
Speech Recognition for voice interaction, NLU (Natural Language Understanding) & Intent Mapping, and Vision AI for video verification.
Intent Recognition
MX Bots interpret customer needs using enterprise data, LLMs, or industry-specific libraries.
MX Bot Responds in Customers Language
Provides dynamic, context-aware responses via voice, chat text, or video-guided assistance, customized to your brand persona (i.e., customized accents and bot Persona).
Seamless Agent Handoff (if required)
Transfers the session to a live agent with full context, transcripts, and interaction history intact.
— ADVANTAGES
Why Choose Tetherfi MX Bots?
One Platform, All Interactions – voice, video, chat text, image, file upload, and screen sharing — all unified. Can be invoked through telephony, browser or apps.
Inbound or Outbound Calling – Efficiently manage both inbound Customer Service Calls and outbound calls for Sales, Reminders and Collections.
AI Advantage – Blending advanced Speech-to-Text (STT), AI LLM, Text-to-Speech (TTS), and enterprise-grade backend integrations, it enables self-service and seamless handoffs to live agents with full context, transcription, and Smart Assist capabilities.
Bring Your Own LLMs – Flexible integration with enterprise-preferred AI models.
Sovereign AI Ready – No cloud dependency, ensuring control and compliance.
Customizable Journeys – Build once, adapt across channels and use cases.
On-Premise / Hybrid Deployment – Enterprise flexibility with complete data security.
Business Impact
- Accelerate customer self-service adoption
- Optimize contact center operations
- Reduce time-to-resolution for routine queries
- Scale across geographies with multilingual support
- Lower costs while boosting customer satisfaction
- Lowers Contact Center workloads
Use Cases
- Customer FAQs across voice, chat text, and video
- Service requests and troubleshooting
- Secure transactions and authentication
- Real-time customer support escalation
- Enterprise knowledge access automation
- Replacement for rigid IVR Menus
Key Differentiators
- Native Vision AI & Speech AI capabilities
- Enterprise-ready Edge AI infrastructure
- Zero-code workflow builder for faster deployment
- Compliance built-in: PCI DSS, GDPR, ISO 27001
- Proven success in BFSI and regulated industries
MEET OUR MARQUEE CUSTOMERS
Trusted by Enterprises Worldwide
From global banks and insurers to leading telcos and enterprises, Tetherfi MX powers millions of secure interactions every day.
Testimonials
Embrace the Future and
Join our Growing Community.
The Tetherfi Work From Home solution (Tetherfi Secure Assist) has given us that extra layer of protection to secure customer data and meet compliance requirements – without infringing on our agent’s privacy when they work from home. Based on the initial success, we have extended the solution, and continue to extend to many more agents.
Vijay Kumar
Sr. Director – Technology (IT Solutions)
Has been using this product(Video KYC) for almost a year in Indonesia, it has been great experience. The team who help to implement this product both, in-country and in Singapore are helping and flexible to need our requirement.
Vice President
Banking Industry
Tetherfi provided a great solution at a resonable price. They are very customer focused and provided very good after implementation support.
Director Project
Telecommunication Industry
Committed to Delivery Need to improve a bit on Experience Design Knowledgeable resources Strong Tech Fundamentals Strong Product Foundation (Digital OCM)
Executive Director
Banking Industry
Kudos to the Tetherfi team that enabled our Work From Home Solution (Tetherfi Secure Assist) within a month! It has helped us tremendously during COVID as we can quickly deploy staff who are unable to work in the office to work from home and continue to garner sales for our company. The system is stable and is very easy for the staff to be trained.
Director Project
Telecommunication Industry
Related Products
Our Other Products
— TETHERFI INTERACTION WORKFLOW
Zero-Code Workflow Engine to simplify self-service workflows
Design, deploy & test self-service interaction workflows without programming.
— TETHERFI AGENT CONSOLE
Unified multimedia agent desktop for a better experience & performance
Drive agent performance with an intelligent, intuitive and adaptive desktop.
— TETHERFI SOCIAL MEDIA MANAGER
Future-proof and extend customer engagement to social channels
Extend beyond conventional channels to meet customers where they are and solve problems.
Take the Next Step
Experience the future of customer engagement with Tetherfi MX Bots.
Book a demo today to see how your enterprise can reimagine customer and agent experiences with real-time, AI-powered automation.
