Tetherfi Interaction Workflow
Zero-Code Workflow Engine to simplify self-service workflows in voice & digital channels
— BENEFITS
Self-Service Interaction Workflow Management Made Easy
Zero Code Environment
Modularize & Optimize self-service interaction workflows without coding
Simply Drag and Drop
Configure workflows by simply dragging & dropping modules and elements
Build once, Deploy Across
Build self-service journeys for one channel and extend to all channels
Eliminate Change Requests
Optimise cost & time to market by managing workflows inhouse
Consistent Workflows
Create consistent self-service journeys across all channels
Improve First-Call Resolutions
Reduces navigational complexities in self-service and enable resolutions
features
Design, deploy & test self-service interaction workflows without programming
Workflow Engine & Configurator
Create workflow configurations based on business rules, and simply drag and drop modules & elements
Pre-Built Dashboards
Analyze real-time & historical customer self-service journeys across all channels
Contextual Widgets For Agent-Assist
Personalize the agent desktop with contextual widgets to enable faster single session resolutions
Our Story by the Numbers
16+ Years
Innovating Customer Service & Agent Experience
12 Countries
Global Operations & Customer Base
50+
Global Enterprise Customers
225+
Multi-Experience Specialists
5.5M+
Video Interactions Supported Annually
12K+
Agents Powered to Remote Work
— CASE STUDIES
We have stories to inspire you
From global banks and insurers to leading telcos and enterprises, Tetherfi powers millions of secure interactions every day.
One of the world’s best airports adopts remote customer service
In the wake of the Covid-19 pandemic, Singapore Changi Airport Group (CAG) wanted to introduce tele-customer service.
Digibank India click-to-chat and call back
Tetherfi’s in-app customer engagement solution is transforming Singapore’s leading financial services group operating across 18 markets to go digital and grow branchless in Asia.
MEET OUR MARQUEE CUSTOMERS
Brands Powered by Tetherfi
Testimonials
Embrace the Future and
Join our Growing Community.
The Tetherfi Work From Home solution (Tetherfi Secure Assist) has given us that extra layer of protection to secure customer data and meet compliance requirements – without infringing on our agent’s privacy when they work from home. Based on the initial success, we have extended the solution, and continue to extend to many more agents.
Vijay Kumar
Sr. Director – Technology (IT Solutions)
Has been using this product(Video KYC) for almost a year in Indonesia, it has been great experience. The team who help to implement this product both, in-country and in Singapore are helping and flexible to need our requirement.
Vice President
Banking Industry
Tetherfi provided a great solution at a resonable price. They are very customer focused and provided very good after implementation support.
Director Project
Telecommunication Industry
Committed to Delivery Need to improve a bit on Experience Design Knowledgeable resources Strong Tech Fundamentals Strong Product Foundation (Digital OCM)
Executive Director
Banking Industry
Kudos to the Tetherfi team that enabled our Work From Home Solution (Tetherfi Secure Assist) within a month! It has helped us tremendously during COVID as we can quickly deploy staff who are unable to work in the office to work from home and continue to garner sales for our company. The system is stable and is very easy for the staff to be trained.
Director Project
Telecommunication Industry
Related Products
Our Other Products
— TETHERFI SECURE ASSIST
AI-Driven Secure Remote Work Compliance
Ensures secure, compliant remote operations with continuous AI-powered supervision.
— TETHERFI AGENT CONSOLE
Unified multimedia agent desktop for a better experience & performance
Drive agent performance with an intelligent, intuitive and adaptive desktop.
— TETHERFI CAMPAIGN MANAGER
A lightweight omni-channel campaign manager for contact centres
Create, monitor and tune dynamic omni-channel campaigns.
Leveraging Multi-eXperience by Extending Your Existing Infrastructure
Talk to us or booked a demo today to see how Tetherfi can elevate your customer & employee experience with AI-powered automation without ripping and replacing your existing infrastructure.
