Tetherfi Campaign Manager

A lightweight omni-channel campaign manager for contact centres

— BENEFITS

Create, monitor and tune dynamic omni-channel campaigns

Drive Revenue Outcomes

Build awareness, generate leads, gather insights, drive bill payment, cross-sell and up-sell

Blend Inbound & Outbound

Blend inbound calls & outbound campaigns to maximize agent productivity & enhance customer satisfaction through faster service

Manage Scripts & Lists

Flexibility to import lists, scripts and contact details and connect with multiple databases

Meet Compliance Requirements

Meet regulatory compliance norms and manage DNC/DND lists

Flexible Deployment Models

Deploy on-premise, in the cloud or hybrid cloud depending on needs

Minimal Integration Effort

Easy integration with SIP platforms, CRMs and core applications

features

Drive productivity and achieve wider reach, at lower costs

Automate campaign management with business rules

Design rules-based workflows & routing to balance between agent-driven and agent-less IVR campaigns

Manage Campaigns within a Unified Dashboard

Schedule, start, stop & pause omni-channel campaigns and within a unified dashboard

Apply dynamic data to configurable templates

Design & execute contact center campaigns at scale with configurable templates that reduce time to market

Our Story by the Numbers

16+ Years

Innovating Customer Service & Agent Experience

12 Countries

Global Operations & Customer Base

50+

Global Enterprise Customers

225+

Multi-Experience Specialists

5.5M+

Video Interactions Supported Annually

12K+

Agents Powered to Remote Work

— CASE STUDIES

We have stories to inspire you

From global banks and insurers to leading telcos and enterprises, Tetherfi powers millions of secure interactions every day.

One of the world’s best airports adopts remote customer service

In the wake of the Covid-19 pandemic, Singapore Changi Airport Group (CAG) wanted to introduce tele-customer service.

Digibank India click-to-chat and call back

Tetherfi’s in-app customer engagement solution is transforming Singapore’s leading financial services group operating across 18 markets to go digital and grow branchless in Asia.

MEET OUR MARQUEE CUSTOMERS

Brands Powered by Tetherfi

Testimonials

Embrace the Future and
Join our Growing Community.

The Tetherfi Work From Home solution (Tetherfi Secure Assist) has given us that extra layer of protection to secure customer data and meet compliance requirements – without infringing on our agent’s privacy when they work from home. Based on the initial success, we have extended the solution, and continue to extend to many more agents.

Vijay Kumar

Sr. Director – Technology (IT Solutions)

Has been using this product(Video KYC) for almost a year in Indonesia, it has been great experience. The team who help to implement this product both, in-country and in Singapore are helping and flexible to need our requirement.

Vice President

Banking Industry

Tetherfi provided a great solution at a resonable price. They are very customer focused and provided very good after implementation support.

Director Project

Telecommunication Industry

Committed to Delivery Need to improve a bit on Experience Design Knowledgeable resources Strong Tech Fundamentals Strong Product Foundation (Digital OCM)

Executive Director

Banking Industry

Kudos to the Tetherfi team that enabled our Work From Home Solution (Tetherfi Secure Assist) within a month! It has helped us tremendously during COVID as we can quickly deploy staff who are unable to work in the office to work from home and continue to garner sales for our company. The system is stable and is very easy for the staff to be trained.

Director Project