Tetherfi Secure Assist

Create an Al-enabled digital workplace for hybrid work without compromising on security or customer experience

Tetherfi Secure Assist

Secure Assist provides employers with confidence that remote work environments remain compliant by leveraging Vision and Speech AI. It also enables supervisors to support employees in real time, fostering a secure and productive remote workplace.

Secure Customer Data

Ensure Privacy

Enable Collaboration

Deliver Consistent CX

Foster Agent Delight

Maximize Productivity

— EDGE AI

Real time data processing & decision making

Low Latency & Bandwidth

Edge AI delivers immediate responses without relying on cloud access or network connectivity.

Enhance Security & Privacy

Sensitive data remains on the device, reducing exposure to threats and simplifying compliance requirements.

Optimal Resource Utilization

Edge AI optimizes on-device computing power, minimizing reliance on centralized cloud infrastructure.

Reliability

Functions even in environments with limited or unstable internet connectivity, ensuring uninterrupted operation.

— BESPOKE

Configurable to match compliance needs

Configurable

Functionality can be tailored to business needs, ranging from proactive measures to information only.

Universally Compatible

Can be used alongside most business applications with minimal issues with compatibility

Autonomy

Automated actions are configured based on events. Multiple actions, such as locking the agents screen, are configured based on your organizations security protocols.

Real-Time Alerts

Alert supervisors in real-time when an event occurs that risk data. Allow supervisors to influence the AI models based on the real-time input.

— COMPLIANCE & AUDIT

Ensure compliance with verifiable, audit-ready evidence.

Clean-desk Policy

Ensure compliance with clean desk policy and stringent client and regulatory requirements.

Record Actions

Automate video recordings of events for audit and reporting. Define recording based on privacy rules set by your organization.

— SIMPLIFIED IMPLEMENTATION

Swift deployment for full operational readiness in just days.

Remote Activation

Cloud based solution, allowing easy deployment for your remote workers

Seamless Integration

Integrates/coexists seamlessly with existing infrastructures.

Our Story by the Numbers

16+ Years

Innovating Customer Service & Agent Experience

12 Countries

Global Operations & Customer Base

50+

Global Enterprise Customers

225+

Multi-Experience Specialists

5.5M+

Video Interactions Supported Annually

12K+

Agents Powered to Remote Work

— CASE STUDIES

We have stories to inspire you

Working from home is not an easy decision to make. Business must weigh in many critical factors

One of the world’s best airports adopts remote customer service

In the wake of the Covid-19 pandemic, Singapore Changi Airport Group (CAG) wanted to introduce tele-customer service.

Digibank India click-to-chat and call back

Tetherfi’s in-app customer engagement solution is transforming Singapore’s leading financial services group operating across 18 markets to go digital and grow branchless in Asia.

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