Our Blogs
Optimize Banking Customers’ Social Interactions: A Deep Dive into Tetherfi’s Social Engagement Tools
Customer experience has become the primary competitive battlefield in digital banking, and social media is now one of its most visible and operationally demanding frontiers.
AI Enabled, Seamless and Secure Video Contact Center
As digital interactions become the norm, customer expectations around speed, clarity, and personalization have risen sharply. Today’s customers want support experiences that feel effortless and
Seamlessly Transform Customer Onboarding Using Tetherfi’s Video KYC
Poor communication doesn’t just affect customer satisfaction; it can impact compliance, credibility, and even conversions. Today, 85% of customers expect real-time and personalized engagement. Yet,
Tetherfi + IBM LinuxONE: Secure, AI-Driven, and Scalable Contact Centers
Highly regulated industries such as Banking, Insurance, Financial Services—face a major roadblock on their AI journey. Regulations demand that customer and PII data never leave
Decoding the ABCs of Contact Centers: Acronyms That Power CX
Behind every successful customer interaction lies a set of systems, metrics, and technologies, each often summed up in an acronym. Knowing what they mean gives
AI-Powered Deepfake Detection for Contact Centers–Protect Your Brand, Customers, and Agents from Synthetic Media Threats
The Deepfake Challenge Is Real Deepfake audios and videos (where faces are synthetically swapped using GAN technology) have become increasingly convincing–even AI experts struggle to
