Tetherfi Multi-eXperience Platform
AI-Powered Multimedia Platform for Seamless Customer Engagement
What is Tetherfi MX Platform?
Tetherfi MX (Multi-eXperience) Platform is an enterprise-grade Omnichannel Communication Platform that unifies every customer touchpoint — voice, chat, video, screen share, co-browsing and file sharing—into one seamless experience.
Built for digital-first enterprises, Tetherfi MX empowers agents to deliver faster, smarter, and more personalized interactions, ensuring consistency and compliance across all communication channels.
How It Works
1. Unified Interaction Window
Agents handle customer interactions — voice, chat, email, video, social media, and WhatsApp, within a single desktop interface without toggling systems.
2. Context Preservation
All conversations are synced in real-time across channels, ensuring seamless transitions between agents and platforms.
3. Embedded AI for Efficiency
Speech AI, Vision AI, and Natural Language Understanding (NLU) provide intelligent automation, sentiment insights, and contextual recommendations.
4. Secure Data Handling
Compliant with PCI DSS, GDPR, and ISO 27001, ensuring enterprise-grade privacy and data integrity.
— ADVANTAGES
Why Choose Tetherfi MX
Unified Agent Desktop
One interface for all communication channels.
Built-in AI Intelligence
Real-time transcription, contextual assistance, and automated summaries.
Omnichannel Flexibility
Voice, chat, email, video, and social seamlessly integrated.
On-Cloud, On-Premise and/or Hybrid
Flexibility that matches your infrastructure.
Modular Architecture
Plug-and-play with existing CRM, telephony, and WFM systems.
Edge AI Ready
Reduces latency and enhances performance through on-device AI processing.
Build Once, Use Everywhere
Scalable deployment across geographies and business units.
Business Impact
Transform how your enterprise connects, serves, and scales.
- Drive faster customer resolutions
- Boost agent efficiency and satisfaction
- Reduce operational costs
- Ensure regulatory compliance
- Deliver consistent customer experiences across every channel
Use Cases
- Omnichannel customer service
- Video-enabled KYC and onboarding
- Secure remote agent engagement
- Digital sales and advisory
- Customer support via social media and chat apps
Key Differentiators
- AI-enabled Omnichannel Interaction Management
- Edge AI Architecture for Real-Time Processing
- Seamless Integration with Existing Infrastructure
- Industry-Grade Security and Compliance
- Proven in BFSI, Telco, and Regulated Sectors
MEET OUR MARQUEE CUSTOMERS
Brands Powered by Tetherfi
Testimonials
Embrace the Future and
Join our Growing Community.
The Tetherfi Work From Home solution (Tetherfi Secure Assist) has given us that extra layer of protection to secure customer data and meet compliance requirements – without infringing on our agent’s privacy when they work from home. Based on the initial success, we have extended the solution, and continue to extend to many more agents.
Vijay Kumar
Sr. Director – Technology (IT Solutions)
Has been using this product(Video KYC) for almost a year in Indonesia, it has been great experience. The team who help to implement this product both, in-country and in Singapore are helping and flexible to need our requirement.
Vice President
Banking Industry
Tetherfi provided a great solution at a resonable price. They are very customer focused and provided very good after implementation support.
Director Project
Telecommunication Industry
Committed to Delivery Need to improve a bit on Experience Design Knowledgeable resources Strong Tech Fundamentals Strong Product Foundation (Digital OCM)
Executive Director
Banking Industry
Kudos to the Tetherfi team that enabled our Work From Home Solution (Tetherfi Secure Assist) within a month! It has helped us tremendously during COVID as we can quickly deploy staff who are unable to work in the office to work from home and continue to garner sales for our company. The system is stable and is very easy for the staff to be trained.
Director Project
Telecommunication Industry
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Tetherfi Video Solutions
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Tetherfi Remote Compliance
Secure remote operations with complete compliance and agent privacy
Ready to Redefine Multi-eXperience CX?
Take the next step toward unified, intelligent, and secure customer engagement.
Let’s discuss how Tetherfi MX can transform your enterprise CX.
