Tetherfi Video Solutions

Redefining Customer Engagement with secure, real-time video interactions. Face-to-face experiences, anywhere, anytime, on any device.

Seamless Video Experiences for Every Enterprise Need

In today’s digital-first world, customers expect more than just convenience — they demand trust, personalization, and real-time human connection.Tetherfi’s Video Solutions bring the power of secure video interactions into banking, financial services, insurance, retail, and beyond, ensuring organizations can deliver face-to-face experiences that areseamless, compliant, and customer-centric.

Key Video Solutions

Instantly verify customer identities with AI-powered face authentication and liveness detection.
Prevent fraud with anti-spoofing technology and secure data handling.
Ensure compliance with global KYC regulations while reducing onboarding time.

Benefits

Faster onboarding, reduced fraud risk, compliant and secure customer verification.

Enable live video interactions within mobile, web, or desktop applications.
Seamlessly switch from chat or voice to video for enhanced issue resolution.
Improve CX with screen sharing, co-browsing, and file sharing alongside video.

Benefits

Higher resolution rates, personalized engagement, and increased customer trust.

Transform physical branches with remote video teller assistance.
Provide extended banking hours and reduce operational costs.
Integrate with back-end systems for secure transaction handling.
Deliver interactive video support in retail, banking, and service environments.
Customers can connect instantly with agents or specialists through video-enabled kiosks.
Supports upselling, onboarding, and guided services in real time.

Benefits

Reduced wait times, branch digitization, cost efficiency, and
improved accessibility.

— ADVANTAGES

Why Choose
Tetherfi Video Solutions?

Real-Time Engagement

Face-to-face experiences across multiple digital touchpoints.

AI-Powered Security

Built-in fraud prevention, biometrics, and compliance controls.

Scalable & Flexible

Deployed across branches, kiosks, or digital platforms.

Proven Experience

Supporting 5.5M+ video interactions annually for global enterprises.

Our Story by the Numbers

16+ Years

Innovating Customer Service & Agent Experience

12 Countries

Global Operations & Customer Base

50+

Global Enterprise Customers

225+

Multi-Experience Specialists

5.5M+

Video Interactions Supported Annually

12K+

Agents Powered to Remote Work

— CASE STUDIES

We have stories to inspire you

We’ve helped leading BFSI and enterprise clients enhance customer engagement with video-first solutions. Discover how Tetherfi is driving trust, efficiency, and compliance in real-world implementations.

One of the world’s best airports adopts remote customer service

In the wake of the Covid-19 pandemic, Singapore Changi Airport Group (CAG) wanted to introduce tele-customer service.

Digibank India click-to-chat and call back

Tetherfi’s in-app customer engagement solution is transforming Singapore’s leading financial services group operating across 18 markets to go digital and grow branchless in Asia.

MEET OUR MARQUEE CUSTOMERS

Brands Powered by Tetherfi

Testimonials

Embrace the Future and
Join our Growing Community.

The Tetherfi Work From Home solution (Tetherfi Secure Assist) has given us that extra layer of protection to secure customer data and meet compliance requirements – without infringing on our agent’s privacy when they work from home. Based on the initial success, we have extended the solution, and continue to extend to many more agents.

Vijay Kumar

Sr. Director – Technology (IT Solutions)

Has been using this product(Video KYC) for almost a year in Indonesia, it has been great experience. The team who help to implement this product both, in-country and in Singapore are helping and flexible to need our requirement.

Vice President

Banking Industry

Tetherfi provided a great solution at a resonable price. They are very customer focused and provided very good after implementation support.

Director Project

Telecommunication Industry

Committed to Delivery Need to improve a bit on Experience Design Knowledgeable resources Strong Tech Fundamentals Strong Product Foundation (Digital OCM)

Executive Director

Banking Industry

Kudos to the Tetherfi team that enabled our Work From Home Solution (Tetherfi Secure Assist) within a month! It has helped us tremendously during COVID as we can quickly deploy staff who are unable to work in the office to work from home and continue to garner sales for our company. The system is stable and is very easy for the staff to be trained.

Director Project