Elevating Digital CX
Date: 25 Nov 2025: Highly regulated industries such as Banking, Insurance, Financial Services—face a major roadblock on their AI journey. Regulations demand that customer and PII data never leave the enterprise perimeter. Meanwhile, the most advanced AI models operate in the cloud.
Date: 27 Jan 2025: These Application Notes describe the configuration steps required for Tetherfi Multimedia Agent Client 5.1 to interoperate with the Avaya solution consisting of Avaya Proactive Outreach Manager R4.0.2, Avaya Aura® Communication Manager R10.1, Avaya Aura® Session Manager R10.1 and Avaya Aura® Application Enablement Services R10.1 using the Agent Desktop API on Avaya Proactive Outreach Manager (POM).
Dec 11th, 2023: This Application Notes describe the configuration steps required for Tetherfi Multimedia Agent Client (TMAC) 5.1 to interoperate with Avaya Aura® Communication Manager R10.1 and Avaya Aura® Application Enablement Services R10.1 using the Telephony Service Application Programming Interface (TSAPI) and the System Management Service (SMS) Web Service.
Our Secure Work From Home (SWFH) solution, now integrated with the NICE platform, sets a new standard for remote work environments. Designed to ensure data security and enhance productivity, our SWFH solution meets the stringent requirements of modern enterprises.
Our partnership with Genesys, showcased on their AppFoundry platform, underscores our commitment to providing secure work-from-home solutions. With GDPR attestation, our integration ensures that remote employees can work efficiently while maintaining the highest standards of data protection and compliance.
Apr 15th, 2021: This Application Notes describe the configuration steps required for Tetherfi Multimedia Agent Client (TMAC) 4.0 to interoperate with Avaya Proactive Outreach Manager (POM) 3.1.3.
TMAC (Tetherfi Multi-Experience Agent Console) is a unified agent desktop solution that funnels customer interactions from different touchpoints into to single view. What differentiates TMAC from others is the sheer simplicity & flexibility with which agent desktops can be personalized.
When you bring in IBM Cloud, that brand says something. It builds on the successes that IBM has already had. So our customers are much more confident in the reliability, in the security of what’s moving to the cloud.
August 25, 2016: This Application Notes describe the configuration steps required for Tetherfi™ Omni Channel Management (OCM) Video, Audio and Chat over Internet to interoperate with Avaya Aura® Communication Manager R7.0 and Avaya Aura® Session Manager R7.0. Tetherfi™ OCM Video, Audio and Chat Over Internet is a web based Integrated multi-media SIP-based solution, including Video, Audio and Chat.
Tetherfi Omni Channel Management Multimedia Agent Client with Avaya CM 6.3 and AES 6.3
January 19th, 2016: This Application Notes describe the configuration steps required for Tetherfi Omni Channel Management (OCM) Multimedia Agent Client to interoperate with Avaya Aura® Communication Manager and Avaya Aura® Application Enablement Services (AES). Tetherfi Multimedia Agent Client (TMAC) is a web-based CTI solution.
